Azimuth Interactive Software Training Center

How to Order Azimuth Interactive Products

By Credit Card

By Check or Money Order

By Purchase Order

Shipping/Handling Fees

Tracking Azimuth Orders

Product Return Policy

How to Order Azimuth Interactive Products [top of page]

You can purchase Azimuth products directly through Azimuth or through an Azimuth Authorized Reseller. To locate an Authorized Reseller in Europe or Canada, click here. All other international orders are placed through Azimuth Interactive Inc. on this web site or by calling 1 (800) 416-6786.

You may place your order using one of the following forms of payment; Azimuth cannot accept more than one form of payment for a single order.

- Credit card (Visa, MasterCard, American Express, Discover)

- Check or money order (payable to Azimuth Interactive in U.S. dollars)

- Pre-approved purchase order

When placing your order, please provide:

- A street address (we are unable to deliver to P.O. boxes)

- Your daytime phone number

- The original product serial number for each upgrade

- Offer ID if you received an upgrade offer from Azimuth

Azimuth Interactive Inc. is required to collect sales tax for all orders placed in New York State. Call customer service at 1(800) 416-6786 for the requirements of placing a tax exempt order.

By Credit Card[top of page]

For credit card orders, visit any product page and select the product(s) you would like to purchase. You will be directed to a secure shopping page where you can fill out an order form and submit through our secure web server or print out the form and fax it to (914) 788-1155.

By Check or Money Order[top of page]

Call 1 -800-416-6786 or write to:

- Product Sales

- Azimuth Interactive Inc.

- 23 North Division Street

- Peekskill, NY 10566

By Purchase Order[top of page]

You may order Azimuth products directly from Azimuth with a purchase order (PO), enabling you to receive a product before payment is due. Purchase orders may require a credit information form. Call (800) 416-6786 to have the form faxed to you.

Azimuth Interactive Inc. accepts purchase orders from governmental entities and businesses. Governmental entity purchase orders do not require pre-approval. Business purchase orders require pre-approval by Accounting.

After selecting the products you wish to buy, print out the completed order form and fax it to (914) 788-1155 along with the following information.

Requirements for All Purchase Orders:

- Purchase order (PO) number

- Complete bill-to and ship-to addresses

- Purchasing agent's (or buyer's) signature and phone number (illegible signatures are not accepted)

- Complete description of the product being ordered, including platform and correct price

- Completed credit information form

Freight terms:

FOB Origin (Freight on Board means the product becomes the responsibility of the Recipient as soon as it is shipped).

Purchase Order Terms:

- Payment terms: Net 30 days

- FOB terms: FOB Origin (prepay and add)

- All payments must be in U.S. dollars

- C.O.D. will not be accepted

- Blanket Purchase Orders will not be accepted

Note: Where payment terms and FOB are not indicated on the PO, Azimuth Interactive Inc. assigns payment terms of Net 30 and FOB origin. POs indicating different terms than the above will be treated as non-compliant.

Tax Exempt Orders:

Tax exempt orders must include a copy of your tax-exempt certificate. Because of tax laws, we are unable to accept a tax-exempt number written on the actual PO as sole proof of exempt status.

Credit Limits:

Purchase order approval is not required for orders $999 or less. For orders $1000+ POs are accepted without a credit application from government agencies, educational institutions, Fortune 500 and Service 500 organizations. If you do not fall into one of these categories, you are required to fill out a credit application, which will be maintained by Azimuth Finance. To receive the Standard Azimuth Interactive Inc. Credit Application form, call 1 (800) 416-6786 to request a copy.

Purchase orders should be sent to:

Product Sales

Azimuth Interactive Inc.

23 North Division Street

Peekskill, NY 10566

Azimuth Interactive Inc. will process all credit applications in approximately 10 days. You will receive your order within 4-6 weeks. To inquire about the status of your purchase order, call 1 (800) 416-6786. Please have your purchase order number ready.

Shipping/Handling Fees[top of page]

All products will be shipped by UPS Ground unless otherwise requested. Please allow 24 hrs for order processing.

Shipper:

Domestic

International

- UPS Ground - [up to 1lb. *] 4-5 day delivery

$ 5.95

$ 26 and up

- UPS Red - [up to 1lb. *] Overnight delivery

$ 19.95

$ 26 and up

- UPS Blue - [up to 1lb. *] Second day delivery

$ 14.95

$ 26 and up

* 1 CD + 1 Training Book = 1lb. MS Office Bundles weigh more than 1 lb. and shipping costs may be higher to some destinations. (Unless otherwise requested, Azimuth Interactive Inc. uses UPS for shipments within the U.S., and Federal Express for shipments to Canada. Overseas shipments are sent via DHL.)

Tracking Azimuth Orders[top of page]

To find out when your order shipped, call Customer Services at 1 (800) 416-6786 and have your order number, daytime phone number, or credit card ready.


Return/ Replacement Policy
Products may be returned to Azimuth Interactive, Inc., shipping prepaid, for credit (at the invoiced price) toward future purchases of Azimuth's software products or a full refund subject to the following:
1.	Products can be returned for a full refund if Azimuth Interactive is notified within 30 days of purchase.
2.	Products returned after 30 days will receive store credit against a future purchase.
3.	The customer is responsible to pay for the return shipment.
4.	We refund only the merchandise price.

All product returns must include:
(a)	A return of materials authorization ("rma") number assigned by Azimuth, and copies of the original invoices for the returned software product packages, must accompany the shipment.
(b)	A letter signed by the customer stating the product(s) have been removed from their assigned computer system and all back-up copies of the product(s) have been destroyed, must accompany the shipment.